Pickup, Delivery, Returns and Defective Products

Pickup

• Wait for confirmation that the order is ready before travelling to the store.
• Bring order confirmation and valid government-issued identification. The person collecting the order must be at least 19.
• Pickup is available during posted store hours and the communicated hold period. Uncollected orders may be cancelled and returned to inventory.

Delivery

• Enter a complete, accurate address and contact number. Availability, minimum order, delivery fee and delivery window are shown by the website or checkout.
• A person aged 19 or older must be present. Be prepared to show valid government-issued identification. Deliveries cannot be left unattended.
• The driver may contact the recipient to complete delivery. Failed, unsafe or unlawful delivery attempts may be returned to the store and may require rescheduling or cancellation.
• Estimated times are not guaranteed and may be affected by demand, weather, traffic, compliance checks and circumstances beyond reasonable control.

Returns and Order Problems

• Cannabis products are generally final sale. Contact Pure North promptly for an incorrect item, damaged package, suspected defect, missing item, recall or transaction error.
• Keep the receipt, original package, excise stamp, lot number and remaining product. Photographs may be requested to document a claim.
• Do not consume a product that appears unsafe or is subject to a recall. Follow recall instructions and contact Pure North.
• Approved refunds normally follow the original payment method where possible. Bank processing time may apply.
• Nothing in this policy limits remedies that cannot be excluded under applicable law.