Privacy Policy

1. Information We May Collect

• Contact and order information, such as name, email address, telephone number, delivery address, order details and customer-support communications.
• Age or identity verification information needed to comply with cannabis laws. Unless required for a specific lawful purpose, Pure North does not intentionally retain more identification information than necessary.
• Payment and transaction information processed through authorized payment providers. Pure North may receive transaction status and limited payment details rather than full payment-card data.
• Website and device information, such as IP address, browser type, pages viewed, referral source, cookies and similar technologies.
• Marketing preferences, loyalty activity and feedback when a customer chooses to participate.

2. Why We Use Information

• To process, prepare, verify, deliver and support orders.
• To verify age and identity, prevent fraud and meet legal, regulatory, reporting and record-keeping requirements.
• To provide customer service, manage loyalty participation and communicate service or policy updates.
• To improve the website, menu, delivery experience, product selection and business operations.
• To send marketing communications where consent or another lawful basis permits, with an unsubscribe option.

3. Consent and Choices

• Pure North seeks meaningful consent where required and limits collection, use and disclosure to identified and reasonable purposes.
• Customers may withdraw consent where legally permitted, subject to reasonable notice and any legal or operational consequences. Certain information is necessary to complete a transaction or comply with cannabis laws.
• Marketing emails and text messages may be stopped using the unsubscribe method in the message or by contacting Pure North.

4. Service Providers and Disclosure

• Pure North may share necessary information with authorized providers that support e-commerce, point-of-sale, payments, communications, analytics, fraud prevention, customer support and delivery.
• Providers may process information in Canada or other jurisdictions and are expected to protect it under contractual and legal obligations.
• Information may also be disclosed where required by law, regulatory process, court order, safety needs, fraud investigation or a permitted business transaction. Pure North does not sell personal information for money.

5. Cookies and Analytics

• The website may use essential cookies and similar tools to operate the menu, remember preferences, maintain sessions, understand traffic and improve performance.
• Browser settings may allow customers to block or delete cookies, although doing so may affect website or checkout functionality.

6. Retention and Safeguards

• Personal information is kept only as long as reasonably necessary for the identified purposes, legal obligations, dispute resolution, fraud prevention and business records.
• Pure North uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet or storage system can be guaranteed completely secure.

7. Access, Correction and Privacy Questions

• Subject to lawful exceptions, customers may ask to access or correct personal information held by Pure North and may raise a concern about its handling.
• Requests should include enough information to verify identity and locate the relevant record. Contact: purenorthguelph@gmail.com.
• If a privacy concern is not resolved, individuals may contact the Office of the Privacy Commissioner of Canada where applicable.

8. Minors and Updates

• The website and cannabis services are intended only for adults aged 19 and older. Pure North does not knowingly offer cannabis products to minors.
• This Policy may be updated to reflect changes in law, services or information practices. The effective date identifies the current version.